FAQ
Do you deliver outside the UK?
Currently, we don’t deliver overseas, what we can do is deliver to any UK mainland port for you to make your own shipping arrangements. However, we do work closely with a reputable overseas logistics company who are able to look after this on your behalf. For further details please email us at info@charmanteinteriors.com.
What if my order is damaged?
We always recommend that you inspect your order as soon as it arrives in your home. If you notice anything wrong that let your delivery team know right away. If you only notice something later on, note it down on your delivery note and email us as soon as possible. We also ask that you take photos of the damage and include this on your email to info@charmanteinteriors.com.
What if I have a complaint?
The first thing to do is email our Customer Services Team and we’ll do everything we can to put things right.
After that, if you feel your complaint hasn’t been sorted out, you can get in touch with The Furniture Ombudsman at www.fhio.org or by calling 0845 653 2064. As a registered member of the Furniture Ombudsman we follow a strict code of practice designed to help customers if anything goes wrong. It’s an independent not-for-profit organisation which operates to government approved guidelines to provide a fair outcome to any unresolved dispute.
Do you offer exchanges?
We do not currently offer exchanges.
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